Question 1

What is the Tian Tian Loyalty Programme?

Accepted Answer

• The Tian Tian Loyalty Programme is our member reward scheme which allows you to collect loyalty points whenever you spend at any of our Tian Tian Market stores and get the chance to receive first-hand information on our exclusive offers and promotions.

• When you sign up, you will receive a digital membership card in the form of a QR code to be saved to your preferred digital wallet (Google/ Apple Wallet).

Question 2

How do I register the Tian Tian Rewards?

Accepted Answer

• Registration is completely free of charge!

• You will be able to sign up by filling out your information on our website here:

Question 3

How do I collect points with a Digital Loyalty Card?

Accepted Answer

• You can start collecting points once you receive your Digital Loyalty Card. Scan your Digital Loyalty Card at checkout to collect 1 point for every £1 spent, and get £1 credit for every 100 points collected.

Question 4

How long does it take to receive a Digital Loyalty Card?

Accepted Answer

• After successfully submitting the registration form, it generally takes 3-5 working days to receive the Digital Loyalty Card in your email.

• If you have not received your Digital Loyalty Card within that time period, the email might have been delivered to your Spam mailbox. You may also try searching for the following keywords:  
    • “Your Digital Card”
    • “Tian Tian Market”'
    • “no-reply@passkit.io”

Question 5

Where can I save my Digital Loyalty card?

Accepted Answer

• When you receive the email containing your Digital Loyalty Card, there should be a “Save to Phone” button which allows you to add the Digital Loyalty Card to your Apple/ Google wallet.

Question 6

What if I forget to bring my Digital Loyalty card?

Accepted Answer

• Unfortunately, we are only able to credit points when you scan your Digital Loyalty Card during checkout due to data privacy protection reasons.

Question 7

Do Loyalty Points expire?

Accepted Answer

• All Loyalty Points expire at the end of each year. The remaining points would not be carried into the next year for accumulation.

Question 8

How do I know how many Loyalty Points I have?

Accepted Answer

• You can know how many Loyalty Points you have by asking a member of staff in-store.

• Your accumulated Loyalty Points should also be listed at the bottom of your receipt after a purchase.

Question 9

What is the best way to contact Tian Tian  Market customer service?

Accepted Answer

• We welcome all feedback and aspire to continue improving our services. To contact us, you may use the form here:

Question 10

How long does it usually take to get a reply from customer service?

Accepted Answer

• Our customer service team strives to provide prompt and efficient support. Typically, you can expect to receive a response from our team within 2 working days.

• However, response time may vary depending on the volume and/or the types of inquiries we receive. Rest assured, we always do our best to respond as quickly as possible to ensure that our customers' needs are met in a timely manner.

Question 11

Does Tian Tian Market do online shopping or home delivery?

Accepted Answer

• Unfortunately, Tian Tian Market does not provide online shopping or delivery services at this time.

Question 12

Where can I find information about Tian Tian Market stores’ addresses and opening hours?

Accepted Answer

• You may find the locations and opening hours of all stores here:

• In the event of any changes to our opening hours, we will promptly update our website and Google business pages with the latest information. We are committed to ensuring our customers are always informed and can plan their visits accordingly.

Question 13

Do you carry any vegetarian or halal products?

Accepted Answer

• Yes, we have a selection of vegetarian and halal products available at all our branches. However, we’d like to remind you to read the ingredient list carefully to make sure the product of your interest actually meets your dietary requirements.

• If you have any questions about the product, please feel free to reach out to our customer service, and we’ll be happy to assist you further.

Question 14

Can I pay with cash at Tian Tian Market?

Accepted Answer

• We currently accept cash and card payments, including contactless payments (Apple Pay and Google Pay, with a limit of up to £100), at all branches.

• Please note that we do not accept American Express, WeChat Pay or Alipay as payment methods at the moment.

Question 15

I'm interested in working at Tian Tian Market, where can I submit my application?

Accepted Answer

• We are thrilled that you’re interested in becoming a pillar of this fast-paced, dynamic team!

• To apply for a position, please click the button below to find our current vacancies or contact jobs@tiantian.london for any employment-related inquiries.

Question 16

Can I bring my pet in-store?

Accepted Answer

We only allow service pets such as guide dogs in our stores.

Question 17

What is your Returns & Exchange Policy?

Accepted Answer

• You may visit Section 4 of our Terms for our full policy.

• Kindly note that our Returns & Exchange policy excludes perishable items including alcohol, fresh food and frozen food.

• Kindly note that we can only process returns or exchange requests if you hold the original receipt and the product in question has not been tampered with in the original package.

Question 18

How long do I have to return or exchange a product?

Accepted Answer

• If you would like to return a product, please return the product in its original package with the original purchase receipt within 30 days of the date of purchase.

• Faulty electronic devices can only be exchanged in the original package with the original purchase receipt within 14 days.

Question 19

How do I request a return or exchange?

Accepted Answer

• You may raise your return or exchange request in-store by simply speaking to a member of staff.

• You may also raise your request online by contacting our customer service team on our website here:

Question 20

有什麼方式可以聯絡天天客服?

Accepted Answer

• 如果您對天天超市有任何的建議或疑問，我們非常歡迎您能來信洽詢。您可以透過此表格聯繫我們:

Question 21

聯絡客服大概需要多久可以收到回覆？

Accepted Answer

• 我們的客服團隊致力於提供快速有效的支援，一般來說，您將於兩個工作日內收到我們的回覆。

• 不過依訊息內容、後續流程和訊息總量不同，我們給您答覆的時間可能會有所落差。對於延遲回覆的造成的不便，我們先向您至上萬分歉意。

Question 22

天天有提供線上購物和配送服務嗎?

Accepted Answer

• 很抱歉，目前我們並無線上購物或是宅配到府的服務。

Question 23

我可以在哪裏找到天天超市分店的地址和營業時間?

Accepted Answer

• 您可以在這裡找到我們各個分店的位置和營業時間:

• 如果我們的營業時間有任何變化，我們會即時發布更新後的營業時間在天天超市官方網站以及 Google 地圖上的店家頁面上。

Question 24

請問天天有賣素食或清真食品嗎?

Accepted Answer

• 我們所有的分店都有精選的素食或清真食品。不過，我們想提醒您在購買前再次仔細閱讀食品成分表，以確保您感興趣的產品確實符合您對飲食的要求。

• 如果您對產品有任何疑問，請隨時聯繫我們的客服團隊，我們很樂意為您提供進一步的協助。

Question 25

請問天天是否接受現金付款?

Accepted Answer

• 目前我們所有分店皆接受現金、刷卡的付款模式，包含100鎊以下的無接觸付款(Apple Pay和Google Pay)。

• 請注意，我們目前並不支援以美國運通、微信寶和支付寶的付款模式。

Question 26

我想成為天天超市的一份子，該如何應徵？

Accepted Answer

• 我們很高興您有興趣成為這個快步調且充滿活力的團隊的支柱！您可以參考此網頁:

•  或聯繫 jobs@tiantian.london 諮詢任何職缺相關問題。我們的人力資源團隊在評估後將會視情況與您進一步聯繫。

Question 27

我可以帶寵物進到天天嗎?

Accepted Answer

• 我們只允許導盲犬等此類輔助型動物進入超市門店。

Question 28

請問天天有退款換貨相關的規定嗎?

Accepted Answer

• 您可以在我們的服務條款第四項閱讀我們完整退款換貨政策。

• 退換貨須知條列不適用於易腐食品，包括酒類、新鮮食品和冷凍食品。

• 請注意，只有在您持有購物收據且相關產品應保持原包裝完好無損的情況下，我們才能處理退款或換貨申請。

Question 29

請問退換貨有時間限制嗎?

Accepted Answer

• 若您想退還購買的商品，請於購買後30天內持收據至當時購物的分店辦理退換貨。請注意，貨品包裝須保持完好。

• 若電器產品故障，請於購買日起 14 天內申請換貨（不接受退貨），商品必須保持原包裝完整性。

Question 30

我可以怎麼提出退款申訴?

Accepted Answer

• 您可以持收據至原購買店家提出退款換貨申請。

• 您也可以透過官方網站的表格與我們聯繫：

Question 31

什麼是天天會員計畫?

Accepted Answer

• 在任何分店消費時出示會員卡掃描可以累積點數，累積至一定點數後還可以折抵消費金額。還能搶先接收所有第一手的獨家優惠資訊。

• 當您註冊天天會員後，您會收到一張二維碼形式的電子會員卡。

Question 32

如何可以加入天天會員?

Accepted Answer

• 天天會員的註冊是永久免費的。

• 您可以在我們的官方網站上填寫您的資訊進行註冊：

Question 33

天天的會員制度是如何?

Accepted Answer

• 當您在我們的商店結帳時掃描您的電子會員卡以累積點數。每消費 1 英鎊可獲得 1 積分，每 100 積分可折抵 1 英鎊。

Question 34

申請會員後，大約多久可以收到我的電子會員卡?

Accepted Answer

• 在成功送出您的申請資料後，通常在3到5個工作天內您就可以在您當初註冊時填寫的電子信箱中收到您電子會員二維碼。

• 若您在10個工作天後仍然沒收到您專屬的電子會員卡，那麼附帶二維碼的信很有可能掉進您的垃圾信箱了。您可以使用以下關鍵字在您的一般信箱和垃圾信箱搜尋:

•  “Your Digital Card”
 • “Tian Tian Market”' 
 • “no-reply@passkit.io”

Question 35

我可以怎麼使用電子會員卡?

Accepted Answer

• 當您收到一封包含您的會員卡二維碼的信件時，信件內容結尾處應該有一個標記為“保存到手機”的按鍵，該按鍵將引導您將電子會員卡添加到您的Apple或Google錢包裡。

Question 36

萬一我忘記帶電子會員卡，我還能累積點數嗎?

Accepted Answer

• 為維護您的個人資料安全，我們僅接受會員通過掃描二維碼來累積點數。

Question 37

會員點數有使用期限嗎?

Accepted Answer

• 所有會員累積點數均在每年年底到期，剩餘點數將無法延續至下一年累積。

Question 38

要如何查詢我累積了多少會員點數?

Accepted Answer

• 您可以在店內詢問天天店員，他們可以幫助您查看您目前總共累積多少點數。

• 您累積的會員點數也會顯示在購物收據底部。

常见问题

FAQs

​常见问题

FAQs

常见问题