Question 1

What is the best way to contact Tian Tian  Market customer service?

Accepted Answer

We welcome all feedback and aspire to continue improving our services. To contact us, you may use the form here:

Question 2

How long does it usually take to get a reply from customer service?

Accepted Answer

Our customer service team strives to provide prompt and efficient support. Typically, you can expect to receive a response from our team within 2 working days.

However, response time may vary depending on the volume and/or the types of inquiries we receive. Rest assured, we always do our best to respond as quickly as possible to ensure that our customers' needs are met in a timely manner.

Question 3

Does Tian Tian Market do online shopping or home delivery?

Accepted Answer

Unfortunately, Tian Tian Market does not provide online shopping or delivery services at this time.

Question 4

Where can I find information about Tian Tian Market stores’ addresses and opening hours?

Accepted Answer

You may find the locations and opening hours of all stores here:

In the event of any changes to our opening hours, we will promptly update our website and Google business pages with the latest information. We are committed to ensuring our customers are always informed and can plan their visits accordingly.

Question 5

Do you carry any vegetarian or halal products?

Accepted Answer

Yes, we have a selection of vegetarian and halal products available at all our branches. However, we’d like to remind you to read the ingredient list carefully to make sure the product of your interest actually meets your dietary requirements.

If you have any questions about the product, please feel free to reach out to our customer service, and we’ll be happy to assist you further.

Question 6

Can I pay with cash at Tian Tian Market?

Accepted Answer

We currently accept cash and card payments, including contactless payments (Apple Pay and Google Pay, with a limit of up to £100), at all branches.

Please note that we do not accept American Express, WeChat Pay or Alipay as payment methods at the moment.

Question 7

I'm interested in working at Tian Tian Market, where can I submit my application?

Accepted Answer

We are thrilled that you’re interested in becoming a pillar of this fast-paced, dynamic team!

To apply for a position, please click the button below to find our current vacancies or contact jobs@tiantian.london for any employment-related inquiries.

Question 8

Can I bring my pet in-store?

Accepted Answer

We only allow service pets such as guide dogs in our stores.

Frequently Asked Questions